At [Your Health & Wellness Website], we strive to provide you with the best products and services. If you need to cancel an order or request a refund, please review our policy below.
Cancellation Policy
You may cancel your order within 1 hours of placing it, provided that it has not yet been processed for shipment. To cancel your order, please contact our customer support team at [email address] or call [phone number].
If your order has already been processed for shipment, we are unable to cancel it. In such cases, you may still be able to return the product for a refund, subject to our return policy (see below).
Refund Policy
We offer a 5 day satisfaction guarantee on all our products. If you are not completely satisfied with your purchase, you may request a refund within 5-7 days of receiving your order. To initiate a refund, please follow these steps:
- Contact our customer support team at [email address] or call [phone number] to request a return authorization.
- Pack the product securely in its original packaging and include any accessories or documentation.
- Ship the product back to us at the address provided by our customer support team.
- Once we receive the returned product and verify its condition, we will process your refund within 5-7 business days.
Please note the following:
- Shipping and handling charges are non-refundable.
- You are responsible for the cost of return shipping unless the return is due to our error or a defective product.
- Refunds will be issued to the original payment method used for the purchase.
- Refunds may take up to 5-7 business days to appear on your account, depending on your bank or credit card issuer.
Exchanges
If you received a defective or damaged product, we will happily exchange it for a new one. Please contact our customer support team within 5-7 days of receiving your order to request an exchange.
Contact Us
If you have any questions or concerns about our cancellation and refund policy, please contact us at [email address] or call [phone number]. Our customer support team is available 1 days a week to assist you.